- Shipping & Delivery
- Our team is dedicated to shipping and delivering your purchase as quickly and affordably as possible. We offer flat rate shipping at $6.95. However, if you spend over $49 on a single order, shipping is FREE within the contiguous U.S (Alaska, Hawaii, Puerto Rico excluded).
- All orders are sent via USPS unless otherwise specified during check-out. Orders are typically processed within 24 to 48 hours before departing our warehouse for shipment. Any orders placed after 12 p.m. PST will not be shipped until the following business day.
- *Please note: if your products are shipped to Alaska, Hawaii or Puerto Rico, they may incur additional shipping charges depending on the weight of the package.
- Please note: If your order totals $250.00 or more, your items will be shipped via Fed-Ex or UPS and require a signature upon delivery.
- Lost or Stolen Packages: If an item has been marked as delivered, lost or stolen, BulkSupplements will file a claim with the shipping courier. If the customer selected to use his or her own carrier, it is at the customer's discretion to file a claim with the appropriate shipping courier to receive reimbursement for the order.
- Items Refused by Customs: BulkSupplements.com is not responsible for products that may be banned in your country or have special requirements to clear customs. We ask that you contact your local customs office to verify if the products and sizes you are purchasing can be cleared through customs without special import permits or prescriptions.
- If for any reason your package is refused by you or your country, any shipping charge or fees imposed by the shipping carrier to return your order, will not be included with your refund.
- Any orders abandoned by you, the shipping carrier, or your country for any reason — including lack of import permits, prescriptions, or because the item is banned by your country WILL NOT be refunded.
- Express: Overnight shipments will arrive the following business day. Orders placed after 12 PM PST on Thursday will arrive the following Monday. Orders placed on the weekend will ship out on Monday.
- USPS: Orders placed on or after 12 PM PST on Friday are slated to ship the following Monday. Orders placed over the weekend will ship the following Monday.
- Custom Carriers: If you choose "use my own carrier" at checkout, we are NOT responsible for any shipping charges billed to you by that carrier. When you select “use my own carrier," we require you to provide us with the carrier, the service and your carriers billing number. BulkSupplements.com does NOT bill you for shipping. The carrier will bill you directly. BulkSupplements cannot calculate shipping charges for you at checkout, nor can we give you a shipping quote; you must contact the carrier you chose for shipping cost estimates.
- Damaged or Wrong Items
- Occasionally items may be damaged during transit, which is unfortunately out of our control. Should this happen, please contact customer service for assistance within 3 business days of receiving the order. Do not throw the damaged product, package or packing slip away! You may be asked to provide photographic proof of damage (or evidence of any missing items).
- If you receive the wrong items, please leave the products unopened and contact customer service immediately. For a full refund or exchange of product, customer service must be notified within 3 business days of the package's initial arrival.
- Credit Card Authorization Form: In order to protect customers from fraudulent activity, we may request you to complete a credit card authorization form if your order is of high value, and the shipping and billing addresses do not match. We currently accept the following forms of payment: Visa, MasterCard, Discover, American Express, PayPal, and money order.
- If you select a shipping option that does not clearly specify “duties and taxes included” on the checkout page, bulksupplements.com is not responsible for any duties, taxes or broker fees. Taxes and fees will need to be paid by the customer to your local Customs / Broker office.
BulkSupplements.com is not responsible for products that may be banned in your country or have special requirements to clear customs.We ask that you contact your local customs office to verify if the products and sizes you are purchasing can be cleared through customs without special import permits or prescriptions.
If for any reason the package is refused by you or your country, any shipping charge or fees imposed by the shipping carrier to return your order, will be deducted from your refund.The original shipping charge is non-refundable.
Any orders abandoned by you, the shipping carrier, or your country for any reason will not be refunded.This includes lack of import permits, prescriptions, or refusal to pay duties, taxes or broker fees by the customer (when required) or because the item is banned by your country.
USPS International First Class shipments may take up to 4-5 weeks.USPS International Priority shipments may take 2-3 weeks.
*International shipping normally takes 7-21 working days. In cases where customs processing is slow, delivery may take up to 6 weeks.
Air Shipments will take up to 4 to 5 days transit time, depending on your shipping selection and location. This does not account for customs processing time .In cases where customs processing is slow, delivery may take up to 2 weeks
- We currently only ship to the following nations:
- United States
- Czech Republic
- Isle of Man
- New Zealand
- South Africa
- The Philippines
- United Kingdom