I have been taking Passion Flower for over a year, putting it in my tea every night. It previously was a dark rust color, very mild, dissolved fully in my tea, and it actually worked. It helped me relax and feel sleepy so I could fall asleep. I then recently purchased a 1 kg package and what I received was a different product from previous orders. The passion flower I received was brown and had a horrible smell. It did not fully dissolve in my tea and it did not make me sleepy at all. Imagine gagging on a swig of dirt you weren't expecting!! I contacted Bulk Supplements and their return policy since I opened the package, is that I have to pay return shipping and the most I'll get refunded is the smallest size they sell. What kind of return policy is that? Give me a break! They are not standing behind their product at all! I am assuming that they changed suppliers, probably to a lesser quality product that is completely different from what I was expecting. I am so disappointed about this, I will never purchase from Bulk Supplements again.
I'm glad one of representatives was able to issue a refund for the product and resolve your issue.